Interflora faced a critical time-sensitive project with demanding technical requirements. They needed a complete custom Zendesk Guide theme delivered within just two weeks before Mother’s Day – one of their busiest periods. The solution had to support multi-country deployment with easy customization capabilities while ensuring brand consistency across all elements including homepage, header, footer, forms, and category pages. Additionally, the client required full independence to make routine updates without ongoing developer support, necessitating an intuitive and user-friendly system that non-technical team members could manage effectively.