We successfully established a strategic technical partnership that enabled Happirel to expand their service capabilities and deliver complex ZenDesk solutions with confidence. The Interflora project exemplified our effectiveness – delivering a complete custom ZenDesk Guide theme within a challenging 2-week Mother’s Day deadline, complete with multi-country scalability and comprehensive documentation for independent management. Beyond individual projects, we developed reusable technical solutions including selective form hiding functionality and innovative workarounds for critical ZenDesk platform limitations. Our white-label support model created reliable communication channels and knowledge transfer systems that empower both Happirel’s team and their clients. This foundation has enabled Happirel to confidently expand their service offerings while maintaining strong client relationships, establishing a sustainable partnership model for long-term growth and enhanced client satisfaction.